1. Seller. Spihlmann Switzerland, run by Santiago Madueno (sole proprietor), Rautistrasse 377, 8048 Zürich, hello@spihlmann.ch. These terms apply to all orders placed on spihlmann.ch.
2. Contract. Your order is binding once payment is completed. You'll receive a confirmation by email.
3. Prices and payment. All prices are in Swiss francs and are final prices; we are not registered for VAT, so no VAT is shown. Shipping costs are shown on the product and at checkout. Payment by card or TWINT is processed securely by Stripe.
4. Pre-orders and delivery. Our pieces are made by hand in Lima and shipped to Switzerland in batches. Pre-orders placed by 15 November 2026 are delivered before Christmas; later orders travel with our next batch, and we'll tell you the expected date. If we can't deliver as announced, you may cancel your order and receive a full refund. We deliver within Switzerland only.
5. Handmade pieces. Each piece is made by hand, so small differences in colour, paper edges and flowers are part of its character. Designs are mixed by the studio unless stated otherwise.
6. Returns and damage. See "Returns & damaged items" above. Personalized pieces cannot be returned unless they are damaged.
7. Law. Swiss law applies. Mandatory consumer protection rules remain unaffected. Questions? Write to hello@spihlmann.ch.